Thank you for shopping with us! To ensure that you are satisfied with your purchase, we have established the following return and exchange policy. If you have any questions regarding your order, please feel free to contact us.
- Return and Exchange Conditions
- Items must be returned or exchanged within 30 days of purchase.
- Products must be unused and in their original condition, including all tags, packaging, and accessories.
- Sale items and personalized/customized products are not eligible for returns or exchanges.
- Return and Exchange Application Process
- Please log into your account on our website and find your order history.
- Select the item you wish to return or exchange and click the “Request Return/Exchange” button.
- Follow the prompts to fill in the necessary information and submit your request. Our customer service team will process your application within 1-3 business days and notify you via email of the outcome.
- Return and Exchange Fees
- If the return or exchange is due to a defect or an incorrect item, we will cover all associated costs.
- For returns or exchanges due to personal reasons (such as dislike or incorrect size), customers will need to bear the return shipping costs.
- Refund Processing
- Once we receive the returned item and confirm that it meets the return criteria, we will process your refund within 3-5 business days. Refunds will be issued via the original payment method.
- Contact Us
If you have any questions regarding our return and exchange policy or need further assistance, please contact us via:
- Customer Service Email: alex200814305@gmail.com.
- Customer Service Hotline: 09687640288
Thank you for your support and trust in our brand. We look forward to providing you with better service!